SMS Widgets for Dashboard & Reporting

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What's New?

• A dedicated SMS section is now available in the Dashboards widget panel — just like Email widgets, but for SMS
• Five ready-to-use widgets: SMS by status, Incoming SMS count, SMS by source type, SMS by sender, and SMS volume over time
• Each widget is fully configurable — filter by delivery status, direction, source, or sender to surface exactly the data you need
• SMS is now available as a dimension in Custom Metrics — build KPIs like delivery rate or inbound volume using the formula builder today

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Why It Matters:

1. Full messaging picture in one place

    — SMS now sits alongside Emails and Calls on your dashboard, so you can see all channel activity without switching tools or filtering through Conversations

2. Delivery health at a glance

    — Know exactly how many messages were Sent, Delivered, Failed, or Undelivered for any time period

3. Understand what's driving your volume

    — Break down SMS by source (Workflow, Campaign, Bulk action) or by team member to see who sent what and from where

4. Two-way visibility

    — Track inbound SMS alongside outbound to measure how conversations are performing, not just how many messages were sent

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Notes:

1. All widgets support filtering by status, direction, source, and sender — combine filters for precise segmentation
2. Available on all plans that include Dashboards & Reporting
3. Available in the modules Dashboards, Reporting, and Custom Metrics.