Required fields in Chat Widget contact form

👀 What’s New?

You can now mark any contact form field as required in the Chat Widget, including custom fields and dropdown fields

. This ensures visitors must provide critical information before starting or continuing a conversation.

👷How It Works:

Go to Chat Widget Builder > Chat Window> add fields under Contact Form Options (default or custom) -

• Use “Mark the fields you wish to be mandatory” section to select which fields should be required. Default fields are always mandatory to a contact form.
• Required fields are clearly marked with an asterisk (*) in the widget.
• Visitors won’t be able to submit the form unless all mandatory fields are filled.
• When an agent requests contact details from the Conversation Panel (at the sub-account level), visitors are still required to fill all fields marked as mandatory before proceeding.

⭐ Why It Matters:

• Prevents incomplete submissions where users skip important fields.
• Ensures workflows, automations, and routing logic always receive the required data.
• Maintains consistent data capture whether details are collected upfront or requested later by an agent.