New: Reviews Overview Dashboard (Labs)

We’ve launched a brand new Reviews Overview Dashboard in Labs to give you deeper insights into your reputation performance—all in one place.

✨ What’s new

📊 Unified performance view

Track average ratings and total reviews over time

Visualise trends with interactive charts (monthly/yearly views)

⚙️ Customisable Dashboard

• Show/hide sections with the new “Sections” control
• Reorder modules to fit your workflow

🔎 Source & Page Filtering

Filter data by specific pages and review sources

Get more granular insights into where your reviews are coming from

🧠 AI Review Summary

Instantly generate concise AI summaries of customer feedback

Filter by selected sources, pages, and date ranges

😊 Sentiment Analysis

Understand customer perception with positive, negative, and neutral breakdowns

📩 Review Requests Analytics

• Monitor requests across Email, SMS, and WhatsApp
• Track funnel metrics: sent → opened → clicks → conversions
• View source breakdown (workflow, bulk, direct)

💬 Review Response Insights

• Measure response rate, AI vs manual responses, and unresponded reviews
• Track average response time trends

🎥 Video Testimonials Tracking

• Monitor requests sent, submissions, and engagement
• View conversion performance and submission trends
• Track average video length

🧩 Review Widget Performance

• Analyse widget loads, impressions, and clicks
• Understand on-site engagement with your reviews

📅 Flexible Date Filtering

Apply custom date ranges across all widgets for deeper analysis

🧪 Labs Feature