Enhanced Appointment Visibility for Followers

🧭 Overview

We’ve improved

appointment visibility for followers

to support smoother collaboration across teams.

Previously, only the assigned user could view a contact’s appointments. With this update, followers can now also view appointments for the contacts they follow — provided Assigned Data visibility and the appropriate calendar permissions are enabled.

✅ What’s New

• Followers can now view appointments for contacts they follow.

• Visibility now aligns between assigned users and followers.

• When a user’s data visibility is restricted to only assigned records, they can now also see appointments for contacts they follow.

🔐 Permission-Based Behavior

• Followers must have View appointments, calendars & groups permission to see appointments.
• Without Manage appointments, followers can view but cannot edit or delete appointments.
• With Manage appointments, followers can edit and manage appointments accordingly.

🎯 Why This Matters

• Improves collaboration between team members working on the same contacts.
• Eliminates confusion when followers couldn’t see relevant appointments.
• Aligns visibility behavior with real-world team workflows.
• Ensures restricted access users still have the context they need when following a contact.