Embedded Live Chat Widget

Summary of the release:

You can now embed the

Live Chat Widget directly inside your website or funnel content

instead of limiting it to a floating chat bubble. This allows for a more integrated, conversion-focused chat experience aligned with your page layout.

👀 What’s New?

  1. Embedded / Inline Placement for Live Chat

  • New 

    Embedded/Inline option

     under Widget Placement.

  • Renders the chat widget 

    within page content

     (e.g., below hero section, inside forms, near CTAs).

  • Moves beyond traditional 

    sticky/floating chat bubbles

    .

  1. Seamless On-Page Experience

  • Chat feels like a 

    native part of your website layout

     instead of an overlay.

  • Improves 

    visibility and engagement

     by placing chat exactly where users take action.

  1. Simplified Customization for Inline Mode
  • Focused customization options relevant to embedded experience.

  • Real-time preview reflects 

    inline rendering inside the page layout

    .

  1. Flexible Deployment Across Digital Properties
  • Works across: Funnels, Websites, Landing pages, Custom HTML sites and all other places where widgets are supported.

  • Supports 

    multiple embedded placements

     across pages.

  1. Mobile-Responsive by Default

  • Automatically adjusts layout for smaller screens ensuring a 

    consistent mobile experience

    .

👷 How to Use?

  1. Navigate to 

    Sites → Chat Widget

    .

  2. Create or open an existing 

    Live Chat Widget

    .

  3. Go to the 

    Style tab

    .

  4. Under 

    Widget Placement

    , select 

    Embedded/Inline

    .

  5. Customize widget appearance (theme, messaging, branding).

  6. Click 

    Get Code

     and copy the embed snippet.

  7. Add the code to your:
  • Funnel (via Code element), or
  • Website (HTML/embed section).
  1. Publish the page — the widget will render inline within your content.

⭐ Why This Feature?

  • Higher conversion potential

     by placing chat at key decision points (CTAs, forms, pricing sections).

  • Creates a 

    more natural, less intrusive experience

     compared to floating widgets.

  • Gives businesses 

    full control over chat placement and UX design

    .

  • Enables better alignment with 

    funnel strategy and page storytelling

    .

📝 Notes:

  • Existing 

    Sticky widget behavior remains unchanged

    .

  • Embedded and sticky widgets can be used 

    together across different pages

    .

  • No changes to 

    chat routing, messaging, or backend workflows

    .