Email AI + Knowledge Base Integration

Email AI can now leverage the Knowledge Base to generate more accurate and helpful responses using available help articles.

🚀

What we did

• Integrated 

  Email AI with the Knowledge Base

   to enable AI responses based on existing help articles.

• Email AI now automatically 

  references available knowledge base articles

   when generating responses.

• Newly added or updated articles are automatically included

  , ensuring responses stay up to date without manual configuration.

✅

Benefits

• Provides more accurate and 

  contextual email responses

   based on verified help content.

• Ensures responses 

  stay up to date as new knowledge base articles

   are added.

• Reduces manual effort

   by automatically leveraging existing help documentation.

• Acts as a 

  platform guide

   for the users to navigate through the UI without raising tickets.