12th of February, 2026
Users can now transfer IVR calls from one deskphone to another deskphone. Previously, when a call came in through an IVR flow and landed on a deskphone, there was no way to hand it off to another deskphone user. That limitation is now removed.
The ability to transfer any regular (non-IVR) call from a deskphone to another deskphone continues to work as it did earlier.
How it works
During an active IVR call on your deskphone, initiate a transfer and dial your teammate's extension. The call will be routed to their deskphone directly.
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5th of January, 2026
You can now call any teammate who has a deskphone configured by dialing their extension directly. For example, if your teammate's extension is 3001, just dial 3001 from your deskphone to reach them.
Note: Extension-to-extension calling is currently supported on deskphones only. It is not yet available on the web app or mobile app. Support for those platforms is planned for a future release.