Conversations: Catch Up On Unread Messages Faster

Overview:

Finding unread messages in long conversations just got a lot easier. With new visual indicators, you can instantly locate unread messages without scrolling endlessly, saving time and ensuring nothing gets missed.

What’s New?

• “New” Divider in Conversations: 

  Clearly marks where unread messages begin in the thread

• Auto Scroll to Unread:

   Opening an unread conversation automatically takes you to the first unread message

How It Works:

• Open any unread conversation
• You’ll be automatically taken to the first unread message, marked by a “New” divider
• The “New” indicator is cleared only when you reply or manually mark the conversation as read. It will persist even if you navigate away or refresh the page

Why it Matters:

Unread messages can easily get buried between campaign logs, activities, or long message threads. This update removes the guesswork by guiding you directly to what needs attention, helping you respond faster and manage conversations more efficiently.

Note:

• "New" indicator will only be shown for messages received after April 23, 2026.
• You can enable this from labs - Conversations: Quickly Find Unread Messages with New Indicators