Calendar Form Conditional Booking Logic

🧭 Overview

We’ve enhanced how

Form conditional logic

works within Calendar booking flows when using custom forms, bringing more consistency, control, and reliability to your booking experience.

Forms support powerful conditions like

redirect to URL, custom messages, disqualifying leads, and show/hide fields

. With this update, these behaviors now work seamlessly and predictably when forms are used within booking flows.

✅ What’s New

• Disqualify lead

   logic is now enforced 

  before booking

  , preventing unwanted appointments.

• Redirects to URL and custom messages

   from forms are handled consistently after submission.

• New confirmation page setting: “

  Use custom form rules

  ” to control the post-booking experience.

• Show/Hide field 

  logic continues to work seamlessly within booking flows.

Note

: Support for conditional logic in booking flows will be extended to

Services (v2) and Rentals

in an

upcoming

update.

🔐 How It Works

When a user fills out a form during booking:

• Show/Hide field logic dynamically adjusts fields

   based on user input.

• The system evaluates

   Disqualify lead conditions first

  .

If the lead is disqualified:

• No appointment is created
• No payment is collected

• The configured 

  redirect page or custom message

   is shown

If the booking is successful:

You can choose the confirmation page experience under

Confirmation Page settings

:

1. Default
2. Redirect URL
3. Use custom form rules

When Use custom form rules is selected:

• The form’s redirect or custom message is shown after booking
• If none is configured, it falls back to the default confirmation page

🎯 Why This Matters

• Ensures 

  lead qualification happens before scheduling

  , avoiding invalid bookings.

• Delivers a 

  predictable and consistent booking experience

  .

• Enables more 

  dynamic and personalized forms 

  using show/hide logic.

• Gives greater control over 

  post-booking confirmation flows

  .