What’s New?
We’ve introduced a brand-new Abandoned Checkout trigger under a new E-commerce Stores workflow category. This powerful trigger allows users to detect and act on abandoned carts across E-commerce Stores as well as external platforms like Shopify—all from a single, unified trigger.
With this release, users can now build smarter recovery workflows based on when a customer abandons checkout, what they added to cart, where the order originated from, etc.
Trigger Highlights & Configuration
- Abandoned Checkout Trigger
- Triggers when a customer adds items to cart, provides their email, but does not complete checkout within a defined duration.
- Users must configure a time duration (in minutes) to define when a cart is considered abandoned.
- Powerful Filters
Users can fine-tune their workflows using the following filters:
- Cart Value
– Trigger based on minimum or maximum cart value
- Country
– Target customers from specific countries
- Global Products
- Multi-select product filter. Choose one or more products to trigger abandoned checkout workflows.
- Order Source
– Store (Connect E-commerce Store), External (e.g., Shopify)
Key Points to Note
- One unified trigger now replaces platform-specific abandoned cart triggers.
- Supports both native E-commerce Stores and external platforms like Shopify
- Existing Shopify workflows remain unaffected.
- New trigger offers more flexibility, better filtering, and future scalability